With well over a century of experience protecting homes, Amica Homeowners Insurance is at the top of many people’s shortlist for providers. Impressive third-party ratings, flexible plan options, money-back dividend policies, and all-around great customer service are just a few of the reasons Amica has grown into a leader within this space.
If you’re shopping for insurance for your home or condo, a deeper dive into the Amica Homeowners Insurance review should help you see if the company is the right fit for your needs.
Amica Home Insurance Overview
Amica doesn’t advertise much and earns many of its customers by word-of-mouth. On Yougov.com’s list of most popular insurance brands, it comes in only at number 40. But that doesn’t mean you should overlook it. Organizations that assess financial strength, such as AM Best—which gives it a solid A+ score—rate it highly. And the second highest award in customer satisfaction from J.D. Power comes directly from input by almost 12,000 homeowners.
PROS
- Great customer service
- Financially sound
- Good range of discounts and endorsements
- Money-back home dividend policy
CONS
- Basic website
- Higher-than-average premiums
Amica Highlights
The Competition
| Company | AM Best Financial Strength Rating | J.D. Power 2020 Score** | NAIC Customer Complaints |
| Amica | A+ | 853 | Fewer complaints than average |
| State Farm | A++ | 829 | Fewer complaints than average |
| Geico | A++ | N/A | More complaints than average |
| Progressive | A+ | 797 | Fewer complaints than average |
| Allstate | A+ | 829 | Fewer complaints than average |
*All information accurate as of 09/29/2020.
**Based on a 1,000-point scale
Amica vs. State Farm
When you start by looking at the third-party metrics, you can see that Amica certainly jumps out in front. In the most recent 2020 J.D. Power U.S. Home Insurance Study, Amica scored an 853/1000, while State Farm scored an 829/1000. Both scores are impressive, but the slight win goes to Amica. With discounts, both companies have similar offerings fairly standard in-line with the rest of the homeowners insurance industry. If you’re looking for better third-party metrics, try Amica. If you’re looking for a more well-known brand, check out State Farm.
Amica vs. Geico
Much like State Farm, Geico is another well-known and major player in the insurance game. The main difference between Amica and Geico is that the latter provides homeowners insurance through a network of third-party providers. Amica underwrites all of its policies, which provides more stability in terms of customer experience and the variety of coverage and add-ons offered.
The Bottom Line
If you’re looking for a top-rated company that will give you efficient service with a fair pay-out for your claims, Amica is worth exploring. The company’s website isn’t fantastic but that’s about the only issue we have with it. Although the online quote tool can give you a general idea of what you’ll pay, we recommend that you talk to a representative early in your fact-gathering process to see if Amica is the right company for you.
Amica Home Insurance FAQ
Methodology
We evaluated Amica homeowners insurance based on its customer rating and experience, financial stability, and coverage. To compare it with home insurance companies across the board, we analyzed the following:
- Customer Ratings: Customer ratings are an indication of satisfaction with the process of filing a claim. We measured this using J.D. Power Homeowners Satisfaction ratings.
- Coverage: As there isn’t one company to fit everyone’s needs, we evaluated companies by the amount of coverage options and add-ons available.
- Confidence: It is extremely important for insurance companies to fulfill customers’ claims. Companies with sound financial strength will not have issues paying out claims, regardless of the amount. However, companies with weak financial strength might not be able to pay out claims. We measured this using AM Best’s ratings, which specializes in assessing the financial strength of insurance companies.
- Customer Experience: The amount of complaints a company receives is an indicator of the overall customer experience as it expresses dissatisfaction. We have based this measure on the NAIC National Complaint Index.
Rates are based on quoted annual premiums from Bankrate.com. These are sample rates and should be used for comparative purposes only. Your quotes may be different.
The coverage limits for home insurance rates reflect the following coverage and limits:
- Coverage A, Dwelling: $250,000
- Coverage B, Other Structures: $25,000
- Coverage C, Personal Property: $125,000
- Coverage D, Loss of Use: $50,000
- Coverage E, Liability: $300,000
- Coverage F, Medical Payments: $1,000
The homeowners also have a $1,000 deductible and a separate wind and hail deductible (if required).
About the Authors
Mary Van Keuren has been covering auto and home insurance for Reviews.com for nearly five years, and has published numerous reviews of state-specific insurance trends and how to find the best insurance deals for your money. She earned B.S. and M.A. degrees from Nazareth College in Rochester, N.Y. and has been writing professionally, both in print and online, for 30+ years.
