Verizon Fios Review
How We Reviewed Verizon Fios
1 week of research
4 providers compared
3 plans assessed
Verizon Fios Review
Powered by a 100% fiber-optic network, Verizon Fios has the speed, service, and technology to make it the highest-ranked provider in the industry for several years running. Fiber-optic internet is typically more expensive than cable or DSL, but Fios’ prices are competitive with those of other leading internet providers, often for more speed. Verizon has also positioned itself as the leader in broadband customer service and satisfaction, as shown by several J.D. Power awards. It also offers TV and phone bundling, plus discounts for Verizon Wireless customers — making it even more affordable if you want to combine multiple services. You can only get Fios in major cities across nine states (New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia, and Washington, D.C.), but it’s still one of the best internet providers available.
Verizon Fios Packages at a Glance
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* Package availability depends on location, prices may vary
Verizon Fios's Claim
Fios’ oft-repeated tagline, “100% fiber-optic network. 100% phenomenal,” points to an internet service that’s fast, reliable, and highly rated.
Is it true?
Yes. Fios earns No. 1 in overall customer satisfaction in both J.D. Power’s Eastern United States region and in the 2019 ACSI Telecommunications Report. The service also has a perfect five out of five Power Circle Rating from J.D. Power, a major achievement in the industry.
These ratings indicate that customers love Fios’ consistently fast speeds and reasonable prices. And its stand-alone internet doesn’t require a contract, which makes it perfect for renters or those who don’t want to be stuck in a long-term agreement.
*Waived for Internet 1000 plan and internet bundled with other services
Prices for stand-alone internet service, current at time of publication. Prices may vary by location.
Verizon Fios Pros
✔ Pure fiber optic speeds
✔ Discounts for Verizon customers
✔ High customer satisfaction
Verizon Fios Cons
✘ More expensive plans
✘ Very limited availability
Standout Verizon Fios Features
Internet service providers boast fast download speeds, but oftentimes upload speeds are significantly slower. Slow upload speed is most noticeable when you’re sharing large files, video chatting, or gaming online. With Fios, upload speeds are just as fast as download speeds with most plans. This means you’ll rarely run into any lag when playing your favorite online games or video chatting with friends. (Note: This applies to all Fios plans except for Gigabit Connection, which has download/upload speeds of 940 Mbps/880 Mbps.)
Fios internet deals for Verizon Wireless customers
If you’re already a Verizon Wireless Unlimited customer, you’ll get a $20 per month discount when you sign up for a Fios Gigabit Connection Triple Play: $10 off your Verizon Wireless bill and $10 off your Fios services.
Stand-alone Fios internet doesn’t require a contract. That’s good news for renters: You can cancel when your lease ends without paying an early termination fee. If you bundle your internet with TV or home phone, you can choose between a month-to-month plan or a two-year contract. Going the contract route guarantees your sign-up price for 24 months; with the month-to-month plan, pricing increases $15 per month for year two.
When it comes to installation costs, Verizon can get a little pricey. A standard installation can be upwards of $100, although Verizon will often waive this fee if you order online. For lower speed plans, you should also expect to pay a monthly router fee ($12). It may not seem like much, but this cost can certainly add up over time so you may want to consider buying your own.
Impressive Fios router features
Verizon’s Fios Quantum Gateway is one of the more impressive gateways on the market. Unlike other providers that offer WiFi enhancers as add-ons, this gateway has a built-in booster that can extend up to 325 feet. It’s also one of the few gateways with parental controls, a feature that’s great for families looking to keep their kids browsing safe and secure. Verizon has also implemented a feature that allows parents to monitor and manage screen time on any connected device. As kids continue to spend more and more time on their devices, this aspect of the Quantum Gateway could eventually become a standard for all providers; but for now, Verizon continues to be one step ahead.
Verizon has maintained a steady reputation over the years for having outstanding customer service. J.D. Power recently awarded the company with a near perfect score across several factors, including Overall Satisfaction and Customer Service. With customer service typically being one of the most complained about aspects in the broadband industry, it’s quite impressive to see Verizon consistently outperform all other providers. Unfortunately, Fios is still strictly limited to the Northeast and Mid-Atlantic region.
At this time, Fios’ availability is limited to nine states in the Northeast and Mid-Atlantic. And just because service is available in your state doesn’t necessarily mean you’ll be able to get it at your home; in some states, Fios is limited to specific metro areas.
Like other fiber internet services, Fios costs more than standard cable and DSL plans. And since its stand-alone internet service is month-to-month, prices increase after your first year of service. But there are ways to keep costs low, like bundling your internet with phone or TV and opting into a 24-month contract.