Verizon Fios Review

Powered by a 100% fiber-optic network, Verizon Fios has the speed, service, and technology to make it the highest-ranked provider in the industry for several years running. Fiber-optic internet is typically more expensive than cable or DSL, but Fios’ prices are competitive with those of other leading internet providers, often for more speed. Verizon has also positioned itself as the leader in broadband customer service and satisfaction, as shown by several J.D. Power awards. It also offers TV and phone bundling, plus discounts for Verizon Wireless customers — making it even more affordable if you want to combine multiple services. You can only get Fios in major cities across nine states (New Jersey, New York, Maryland, Delaware, Massachusetts, Pennsylvania, Rhode Island, Virginia, and Washington, D.C.), but it’s still one of the best internet providers available.

Verizon Fios Packages at a Glance

Fios Internet 100
Fios Internet 300
Fios Gigabit Connection
Price
$39.99/mo.*
$59.99/mo.*
$79.99/mo.*
Speeds Up to
100/100 Mbps
300/300 Mbps
940/880 Mbps
Contract Length
1-year
1-year
1-year
Best for
Individuals with up to 7 devices
Multiple users with up to 8+ devices
Larger families with up to 100 devices

* Package availability depends on location, prices may vary

Verizon Fios's Claim

Fios’ oft-repeated tagline, “100% fiber-optic network. 100% phenomenal,” points to an internet service that’s fast, reliable, and highly rated.

Is it true?

Yes. Fios earns No. 1 in overall customer satisfaction in both J.D. Power’s Eastern United States region and in the 2019 ACSI Telecommunications Report. The service also has a perfect five out of five Power Circle Rating from J.D. Power, a major achievement in the industry.

These ratings indicate that customers love Fios’ consistently fast speeds and reasonable prices. And its stand-alone internet doesn’t require a contract, which makes it perfect for renters or those who don’t want to be stuck in a long-term agreement.

The Competition

  Verizon Fios AT&T Fiber Comcast Xfinity Charter Spectrum
Our review Our review
Price
From $40/mo. From $50/mo. From $30/mo. From $50/mo.
States served
9 21 39 46
Connection type
Fiber Fiber Cable Cable
Contract length
No-contract
12 months
24 months
12 months No-contract
12 months
24 months
12 months
Available speeds
100-940 Mbps 100-1,000 Mbps 15-2,000 Mbps 100-940 Mbps
WiFi hotspot access included
Data cap
N/A 1 TB* 1 TB N/A
App Store rating
4.5/5 4.3/5 4.2/5 4.6/5
Google Play rating
4.0/5 3.6/5 3.9/5 4.6/5
View plans View plans View plans View plans

*Waived for Internet 1000 plan and internet bundled with other services
Prices for stand-alone internet service, current at time of publication. Prices may vary by location.

Product Overview

Verizon Fios Pros

✔ Pure fiber optic speeds
✔ Discounts for Verizon customers
✔ High customer satisfaction

Verizon Fios Cons

✘ More expensive plans
✘ Very limited availability

Standout Verizon Fios Features

Symmetrical speeds

Internet service providers boast fast download speeds, but oftentimes upload speeds are significantly slower. Slow upload speed is most noticeable when you’re sharing large files, video chatting, or gaming online. With Fios, upload speeds are just as fast as download speeds with most plans. This means you’ll rarely run into any lag when playing your favorite online games or video chatting with friends. (Note: This applies to all Fios plans except for Gigabit Connection, which has download/upload speeds of 940 Mbps/880 Mbps.)

Fios internet deals for Verizon Wireless customers

If you’re already a Verizon Wireless Unlimited customer, you’ll get a $20 per month discount when you sign up for a Fios Gigabit Connection Triple Play: $10 off your Verizon Wireless bill and $10 off your Fios services.

No-contract option

Stand-alone Fios internet doesn’t require a contract. That’s good news for renters: You can cancel when your lease ends without paying an early termination fee. If you bundle your internet with TV or home phone, you can choose between a month-to-month plan or a two-year contract. Going the contract route guarantees your sign-up price for 24 months; with the month-to-month plan, pricing increases $15 per month for year two.

When it comes to installation costs, Verizon can get a little pricey. A standard installation can be upwards of $100, although Verizon will often waive this fee if you order online. For lower speed plans, you should also expect to pay a monthly router fee ($12). It may not seem like much, but this cost can certainly add up over time so you may want to consider buying your own.

Impressive Fios router features

Verizon’s Fios Quantum Gateway is one of the more impressive gateways on the market. Unlike other providers that offer WiFi enhancers as add-ons, this gateway has a built-in booster that can extend up to 325 feet. It’s also one of the few gateways with parental controls, a feature that’s great for families looking to keep their kids browsing safe and secure. Verizon has also implemented a feature that allows parents to monitor and manage screen time on any connected device. As kids continue to spend more and more time on their devices, this aspect of the Quantum Gateway could eventually become a standard for all providers; but for now, Verizon continues to be one step ahead.

Customer Service

Verizon has maintained a steady reputation over the years for having outstanding customer service. J.D. Power recently awarded the company with a near perfect score across several factors, including Overall Satisfaction and Customer Service. With customer service typically being one of the most complained about aspects in the broadband industry, it’s quite impressive to see Verizon consistently outperform all other providers. Unfortunately, Fios is still strictly limited to the Northeast and Mid-Atlantic region.

Limited availability

At this time, Fios’ availability is limited to nine states in the Northeast and Mid-Atlantic. And just because service is available in your state doesn’t necessarily mean you’ll be able to get it at your home; in some states, Fios is limited to specific metro areas.

Price

Like other fiber internet services, Fios costs more than standard cable and DSL plans. And since its stand-alone internet service is month-to-month, prices increase after your first year of service. But there are ways to keep costs low, like bundling your internet with phone or TV and opting into a 24-month contract.

Verizon Fios FAQ

What's the difference between cable and fiber-optic internet?

Cable internet travels via coaxial cables. It’s one of the most widely available types of internet, thanks to existing cable TV infrastructure. Fiber-optic internet travels via pulses of light transmitted along thin glass cables. Fiber infrastructure offers less resistance than that of cable, which allows for faster upload speeds and consistently high performance during peak usage times. But since it requires a separate infrastructure, fiber-optic internet is not as widely available as cable.

What is "fiber to the home"?

Fiber to the home (FTTH) means internet that travels directly to your home on a 100% fiber-optic network (unlike fiber to the node service, which travels to your neighborhood and then uses copper cables to deliver internet to your home). This is the gold standard for fiber internet, thanks to its consistent download/upload speeds. Providers like Verizon Fios offer fiber to the home internet. If you want to ensure that you’re getting fiber to the home, check with your provider before purchasing.

Where is Verizon Fios available?

Verizon Fios is available in these states:

  • New Jersey
  • New York
  • Maryland
  • Delaware
  • Massachusetts
  • Pennsylvania
  • Rhode Island
  • Virginia
  • Washington, D.C.

Note: Fios availability may vary by ZIP code. Check online or with a sales agent to see if service is available at your address.

Can I bundle Verizon Fios with other services?

Yes. Verizon Fios can be bundled with TV and phone. (There’s also a discount for current Verizon Wireless customers who order select Fios bundles.) Bundling services can help you save more money on individual services. It also gives you the convenience of having all of your utilities on one bill. And, as an added bonus, qualifying Triple Play and Double Play bundles include one year of Netflix for free.

The Bottom Line

There’s a reason Verizon Fios is consistently ranked No. 1 in customer satisfaction. Its 100% fiber network, superior speeds, and flexible, no-contract plans set it apart from the competition. Even though Fios isn’t available nationwide, it’s one of the best choices for fiber internet and is worth a look if you can get it at your home.

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