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We spent more than eight months testing the best home security systems and dug into the details of each major provider. With this research under our belts, we took a closer look at Vivint and Frontpoint to see how the companies stack up when it comes to price, contracts, and installation. We took a particularly close look at each company’s home automation capabilities. Both offer high-tech features that will bring your home into the 21st century, but there are differences in how Vivint and Frontpoint approach home automation that might make one better aligned with your family’s security needs.
Vivint vs. Frontpoint Overview
| Vivint | Frontpoint | |
|---|---|---|
| U.S. Availability | 50 states | 50 states |
| J.D. Power Provider Satisfaction Rating | 4/5 | N/A |
| Installation Type | Professional | DIY |
| Available home security plans | Smart Protect Smart Control | Protection Interactive Ultimate |
| Contract Length | 4 or 5 years No-contract option with upfront purchase of equipment | 1 or 3 years |
| App Rating | 4.6 | 4.1 |
| Home Automation | ✔ | ✔ |
| Warranty Available | ✔ | ✔ |
Contract length
Most home security systems come with a contract. While this can vary anywhere from one to five years, the average length is about three years. It’s good to consider a company’s contract length even if you plan on staying in your home for many years to come, but it’s especially important if you plan on moving. Some companies will make you pay early termination fees if you choose not to transfer service to your new home.
Frontpoint offers both one-year and three-year home security contracts, but its three-year contract has better rates and includes a lifetime warranty on equipment. A contract with Vivint will be either four or five years long — above average for the home security industry. The company does offer a no-contract option, which is great for renters or those planning to move soon. However, this option requires you to purchase your equipment when you sign up for service, making it more expensive upfront.
Price
Starting prices for professional monitoring with Vivint and Frontpoint are relatively similar. For Vivint’s Smart Protect plan, pricing starts at $39.99 per month. This price, however, doesn’t include the price of equipment or installation fees. Frontpoint’s Protection plan starts at $34.99 per month, not including equipment costs. Because Frontpoint has do-it-yourself installation, you won’t have to pay an installation fee.
Equipment costs vary depending on which plan you choose and whether you customize your package with add-ons like extra window or door sensors. Vivint requires a minimum equipment purchase of $599.99. This cost can be financed over 60 months with a 0% APR — making it an additional $10 per month on top of your monthly plan. You can also purchase equipment upfront to avoid being stuck in a lengthy contract. Frontpoint’s standard package starts at $130.95 and also requires you purchase your equipment when you sign up. If you go with its Ultimate plan, you are locked into purchasing the Pro Cam package, which starts at $534.88.
Professional installation
Frontpoint doesn’t offer professional installation. Instead, the company ships all the equipment and provides a step-by-step tutorial that guides you through the installation process. DIY installation saves you from an installation fee, but it also means you need to teach yourself how to use the system. And you won’t have a professional’s advice on where to place sensors and cameras based on your unique home’s layout.
Vivint is one of a few national home security companies that require professional installation. Though the company charges a fee of up to $199, having a trained technician install your system can provide peace of mind. Your security system is guaranteed to be set up correctly, with no window or door is forgotten. A professional technician will also walk you through how to use your new system and offer advice you might not get from a DIY tutorial. If you want to ensure every nook and cranny of your home is safeguarded, professional installation is likely your best bet.
Home automation
In recent years, home automation has moved from a science-fiction novelty to an essential element of many people’s homes. Many security companies now offer tech features like video doorbells, smart locks, and smart lights that seamlessly incorporate with your system. Most companies’ systems will also integrate with your smart speakers, letting you arm and disarm them via voice commands. Some even operate as smart hubs themselves, making them the central control panel for your other smart devices.
If you’re ready to transform your house into a smart home, look no further than Vivint. Named “Connected Home Company of the Year,” Vivint offers an impressive suite of smart devices like Kwikset locks, thermostats, doorbell cameras, and garage door controls that can be managed even when you’re not home. Vivint also pairs directly with both Amazon Alexa and Google Assistant, making it easy to operate your smart home with a simple voice command.
Frontpoint has home automation features like smart doorbells, locks, and z-wave compatible light sensors. But you can only use Frontpoint’s automation features on its most expensive plan, and its equipment isn’t as sleek as Vivint’s. In addition, when it comes to each provider’s app — one of the central points of smart home control — Frontpoint’s app trails behind Vivint’s with a 4.1 customer rating compared to Vivint’s 4.6. While Frontpoint is a good gateway into smart tech, Vivint leads the home security industry in automation and is the company for those who want to build a complete smart home experience.
So, which is right for me?
| If you… | Then you should go with: | Here’s why: |
|---|---|---|
| If you… | Then you should go with: | Here’s why: |
| Want the best home automation features available | Vivint | Vivint’s a leader in home automation and offers some of the most cutting-edge security tech in the industry. Plus, it syncs directly with your smart home speaker rather than having to sync through an additional app. |
| Need a low cost, entry-level home security system | Frontpoint | Not only is Frontpoint’s monitoring cost slightly less than Vivint’s, but its equipment isn’t nearly as expensive. This makes it a great option for those wanting to see if a security system is right for them before committing to a more costly provider. |
| Need professional installation for added peace of mind | Vivint | Vivint is one of only a few national home security providers that requires professional installation. Having a technician install your system provides the assurance that everything is set up right and in working order. |
| Don’t want a long contract | Frontpoint | Frontpoint is best for those who are new to home security, or renters who want a monitored system, but plan on moving in the near future. It offers a one year contract which is a fairly low commitment in the security industry. |
How to Compare Home Security Systems
Decide on which advanced features you need
The more features you add onto your home security system, the more expensive your monthly monitoring plan will cost. That’s why it’s important to really consider what kind of security system you envision for your home. If you don’t want to build a smart home, a standard plan and equipment like window and door sensors will likely work best for you. But if you want to ensure your kids get home safely from school while you’re at work, incorporating devices like a smart doorbell and locks will help. Before committing to a home security provider or a plan, research available features and make a list of those that align with your home security needs.
Research customer satisfaction
You’re not just investing money and time into a security provider, you’re also trusting them with your home’s safety. Customer satisfaction ratings mean a lot and should be a critical part of your decision. Vivint, for example, has a 4 out of 5 Power Circle rating from J.D. Power, and the Better Business Bureau gives Frontpoint an A+. Dig into each home security companies’ customer reviews to get a good sense of everything from their monitoring capabilities to equipment functionality.
Consider a no-contract option
Most home security providers require you commit to a contract when signing up for service. Contracts range anywhere from one year to five years, but there are many DIY installation that still offer professional monitoring without requiring a long-term contract. Vivint also has a no-contract option if you purchase your equipment upfront. It’s worth looking into a month-to-month option if you don’t plan on staying at your current residence for very long, or don’t want to commit to a company for a lengthy amount of time.
Vivint vs. Frontpoint FAQ
About the Authors
Meg Cannistra is a former senior editor for Reviews.com. She has researched and written about so many subjects that intersect with our daily lives, from smart homes to streaming to the safest cities in America.
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