Reviews Report
- Geico’s list of discounts allows it to offer competitive pricing, even if you don’t have a clean driving record.
- State Farm has better J.D. Power ratings for claims and customer service satisfaction than Geico.
If you’re in the market for the best car insurance, you might be considering State Farm auto insurance and Geico auto insurance. These providers are popular choices for car insurance, and they are the two biggest providers in the country based on market share.
Despite the popularity of these companies, State Farm and Geico both have pros and cons. To help you figure out which provider is better for your needs, we compared State Farm vs. Geico based on financial strength, customer satisfaction ratings, discounts, and policy options.
Compare State Farm vs. Geico
| AM Best | J.D. Power* | Featured Discounts | |
| State Farm | A++ | 847 | Military personnel Federal employees Good students Vehicle safety features |
| Geico | A++ | 833 | Steer Clear program Drive Safe & Save program Student away at school Accident-free |
Information accurate as of October 28, 2021
*J.D. Power’s 2021 Auto Insurance Satisfaction Study average rating across all regions. Based on a 1,000-point scale.
State Farm
Why we chose it
Why we chose it
Pros
- Excellent J.D. Power customer satisfaction ratings
- Two safe driver rewards programs
Cons
- Few add-on coverages
Types of Coverage Offered
- Rental car reimbursement
- Rideshare driver coverage
- Roadside assistance coverage
Discounts Available
- Defensive driving course
- Driver training
- Good driver
- Good student
- Multi-policy
- Student away at school
More State Farm Insurance Reviews
Geico
Why we chose it
Why we chose it
Pros
- Many discounts
- Strong AM Best financial strength ratings
Cons
- Limited add-on coverages
- Typically lower-than-average J.D. Power customer satisfaction scores (varies by region)
Types of Coverage Offered
- Rental car reimbursement
- Mechanical breakdown coverage
- Roadside assistance
Discounts Available
- Emergency deployment
- Federal Employee
- Membership affiliation
- Military
- New vehicle
- Safe driving
- Vehicle safety features
More Geico Insurance Reviews
State Farm vs. Geico: Discounts
State Farm and Geico both offer a variety of discounts for drivers who want to save money on their auto insurance policies. However, Geico has more discounts to choose from, and offers a few discounts that State Farm doesn’t, like savings for military personnel, federal employees, and going on emergency deployment.
However, State Farm does have a leg up against Geico when it comes to safe driver rewards programs. Geico only offers one program, Drive Easy, while State Farm offers two — Drive Safe & Save for drivers over 25 and Steer Clear for drivers under 25. Additionally, State Farm has more discounts for young drivers, with savings for good students, students away at school, and taking a defensive driving course if you’re under 21.
State Farm vs. Geico: Additional Coverage
In terms of additional coverage options, State Farm and Geico don’t have much to offer. Both State Farm and Geico only offer a handful of add-on coverages, so neither may be the best choice depending on the types of additional coverages needed.
Through State Farm, drivers can purchase car rental and travel expenses coverage, emergency roadside assistance, and rideshare insurance. Geico sells roadside assistance, rental car reimbursement, and mechanical breakdown insurance. You can purchase a standard minimum or full coverage car insurance policy from either company.
State Farm vs. Geico: Customer Satisfaction
State Farm and Geico are both rated in the J.D. Power 2021 Auto Insurance Satisfaction Study, which scores insurance companies for overall customer satisfaction in every region. State Farm was rated the top insurance provider for customer satisfaction in the New York, Northwest and Florida regions.
Though Geico won for best customer satisfaction in several regions in 2020, it did not win any categories in the 2021 study and was rated below the regional average in some cases. Based on J.D. Power’s ratings, State Farm wins for customer satisfaction in both the Insurance and Auto Claims Satisfaction studies, potentially making it a better choice for people who prioritize customer service.
State Farm vs. Geico: Claims Filing Process
When it comes to claims filing, State Farm and Geico are very comparable. Both companies offer easy online claims reporting and tracking. Additionally, you can file a claim right from your smartphone using the State Farm or Geico mobile app.
But when it comes to claims satisfaction ratings, State Farm has an advantage over Geico. In J.D. Power’s 2021 U.S. Auto Claims Satisfaction Study, both companies rated above average, but State Farm beat Geico with a score of 892 vs. 881. Customers have complained on sites like the Better Business Bureau (BBB) about Geico’s unhelpful claims representatives, slow claims processing times, and unfair payouts. State Farm has some complaints, but much fewer than Geico.
Geico vs. State Farm FAQ
Methodology
We evaluated Geico vs. State Farm auto insurance based on discounts, coverage, online resources, financial strength and customer satisfaction to determine Reviews.com scores and create our best car insurance reviews. To compare car insurance companies with other providers across the board, we calculate each Reviews.com score based on the following:
- Discounts: Auto insurance companies that advertised more discounts received higher scores in our methodology.
- Financial Stability: Reviews.com utilized AM Best ratings to assign a score based on each car insurance company’s financial stability.
- Customer Satisfaction: J.D. Power ranks car insurance companies by customer satisfaction, so we used its 2021 Auto Insurance Satisfaction Study to compare the average rating of insurers across all regions.
- Coverage: Car insurance companies were awarded higher scores for advertised coverages beyond the body liability, property liability, collision and personal injury protection.
- Online Resources: We reviewed the digital resources of each car insurance company and awarded higher scores to insurers with mobile claim estimates, digital insurance cards, and more.
About the Authors
Elizabeth Rivelli is an insurance writer for Reviews.com. Over the last year, she has covered insurance providers, best policies, industry trends and more. Elizabeth has been featured in The Simple Dollar, Bankrate and Coverage.com, among others. She holds a bachelor's degree in Communication Studies from Northeastern University in Boston, MA. The Best Term Life Insurance Companies is Elizabeth’s favorite review on Reviews.com.
