If you’ve watched any TV or media as of late, chances are you’ve seen at least a handful of Liberty Mutual’s commercials. While the company pushes the auto angle heavily, Liberty Mutual also offers extensive home insurance options. The provider is, actually, part of our ranking of best homeowners insurance in the U.S.
Some highlights from our Liberty Mutual homeowners insurance review include several great discounts available, over 100 years of experience in the industry, and a lot of recognition for overall business credibility.
Liberty Mutual Home Insurance Overview
Liberty Mutual has a long history in the insurance industry and has been recognized by multiple independent rating agencies for its business credibility, financial solvency, and customer service standards. It was ranked 75th in the Fortune 100 list of largest companies in the U.S. based on 2018 revenue, and it’s the sixth-largest property and casualty insurer globally based on 2019 gross written premium.
PROS
- Multiple bundling discounts available
- Good financial strength
- Satisfactory claims handling
CONS
- Below-average customer service
- Above-average number of customer complaints
Liberty Mutual Homeowners Insurance Highlights
Methodology
We evaluated the company based on its customer rating and experience, financial stability, and coverage. To compare Liberty Mutual with home insurance companies across the board, we calculate each Reviews.com score based on the following:
- Customer Ratings — Customer ratings are an indication of satisfaction with the process of filing a claim. We measured this using J.D. Power Homeowners Satisfaction ratings.
- Coverage — As there isn’t one company to fit everyone’s needs, we evaluated companies by the amount of coverage options and add-ons available.
- Confidence — It is extremely important for insurance companies to fulfill customers’ claims. Companies with sound financial strength will not have issues paying out claims, regardless of the amount. However, companies with weak financial strength might not be able to pay out claims. We measured this using AM Best’s ratings, which specializes in assessing the financial strength of insurance companies.
- Customer Experience — The amount of complaints a company receives is an indicator of the overall customer experience as it expresses dissatisfaction. We have based this measure on the NAIC National Complaint Index.
The Competition
| Company | Reviews.com Score | AM Best Financial Strength Rating | J.D. Power 2020 Score** | NAIC Customer Complaints |
| Liberty Mutual Home Insurance | 3.25 | A | 805 | More complaints than average |
| State Farm | 3.75 | A++ | 829 | More complaints than average |
| Geico | 2.75 | A++ | N/A | More complaints than average |
*All information accurate as of September 21, 2020.
**Based on a 1,000-point scale.
Liberty Mutual vs. State Farm
When it comes to comparing Liberty Mutual vs. State Farm, you’ll find a lot of similarities and differences across two of the bigger names in the industry. One of the biggest areas you’ll see a difference is with some of the third-party rating systems.
With J.D. Power, Liberty Mutual scored 805 out of 1,000 points in the 2020 U.S. Home Insurance Overall Satisfaction Study. In the same study, State Farm scored 829 points. Additionally, Liberty Mutual earned an A rating with AM Best Financial, while State Farm earned an A++, the highest rating possible.
While there are a lot more factors to consider when choosing a homeowner’s insurance company, the early edge goes to State Farm with third-party raters.
Liberty Mutual vs. Geico
Both Geico and Liberty Mutual offer service to all 50 states and carry many different product lines, including homeowners’ insurance. Much like State Farm, Geico earned the highest AM Best Financial rating, giving it an edge over Liberty Mutual in this category.
Regarding available discounts, Liberty Mutual offers a wide array of discounts that customers can use to take advantage of savings and only pay for the level of coverage needed. Meanwhile, since Geico uses a network of partners to provide home insurance, discounts can be limited and vary depending on the provider working with your policy.
Overall, both companies are good contenders and it might be good to get a rate quote from each for the level of coverage you’re looking to get on your home.
The Bottom Line
Homeowners in suburban and rural communities with the means to purchase newer homes and invest in security upgrades are likely to find an affordable policy with Liberty Mutual. The policy’s standard features provide strong protection in the event of a claim, and add-on coverages can help keep more affluent families well protected in a variety of situations.
Liberty Mutual Home Insurance FAQ
About the Authors
Jason Lee is a seasoned writer with a passion for writing about insurance, banking, and personal finance. As a Las Vegas local and area business owner for a decade, he knows the ins and outs of the city better than anyone.
