Reviews Report

• DISH Network’s television service is highly rated by both the American Customer Satisfaction Index and J.D. Power.
• DISH offers four different television plans ranging in price from $64.99 to $99.99.
• Reviews.com rates DISH Network TV 3.4 out of 5 based on available channels, price, and more.

DISH Network is one of the nation’s largest satellite television providers. With four different packages at varying price points, most customers are likely to find a plan that works for them.
During our DISH review, we considered customer satisfaction, starting price, available channels, ACSI rating, and contract requirements to compare it to the other top television providers. While DISH stands out in terms of customer satisfaction, it’s lacking in other areas, such as its fees and lengthy contracts.

DISH Network is a top-ranking satellite television provider. One of the company’s standout features is its customer satisfaction. DISH is tied for first place in the J.D. Power nationwide customer satisfaction ranking for television service providers. And the American Customer Satisfaction Index ranks it third in the industry. 

While its customer satisfaction makes the company stand out, watch out for its lengthy contracts. When customers sign up for DISH Network, they’re locked into a two-year contract. And while this means the monthly price won’t increase for two years, it also means customers can’t cancel without paying extra fees.

DISH Network vs. The Competition 

Information accurate as of March, 2021

*J.D. Power’s 2020 Residential TV Service Provider Satisfaction Study average rating across all regions. Based on a 1,000-point scale.

DISH Network vs. DIRECTV

DIRECTV is another of the top television service providers in the nation. The company ranks closely to DISH Network — both are tied for the top customer satisfaction ranking from J.D. Power and DISH ranks just above DIRECTV on the American Consumer Satisfaction Index ranking.

The two companies are also comparable in their plans — both have the same starting price and a similar number of channels for each plan. An important distinction between the two is that while both require a two-year contract, DIRECTV increases the price in the second year of the contract and DISH doesn’t. Furthermore, DIRECTV offers a year of HBO Max in its top three plans, while DISH only offers STARZ in its most expensive plan.

DISH Network vs. Verizon Fios

Despite only being available in a handful of states, Fios by Verizon is quickly becoming a customer favorite for television and internet service. Fios has high rankings among its customers. It’s the top-rated television service provider by the American Customer Satisfaction Index and the second-highest in the eastern region in a 2020 J.D. Power customer satisfaction study.

Verizon Fios has a variety of plans for its customers to choose from, with its most affordable plan being slightly more affordable than DISH Network’s most affordable, though with 65 fewer channels. But it’s most expensive plan comes with substantially more channels than DISH offers for its biggest plan, and at a better price point.

DISH Network vs. Spectrum

Spectrum, formerly known as Charter, is a cable television provider in 41 states around the nation. The company offers affordable starting prices for its television service. It actually has the cheapest starting price of all the providers on our list. However, you’ll notice that the plans don’t come with as many extras as DISH and others.

One of Spectrum’s critical disadvantages is its customer satisfaction. It ranks last in the J.D. Power customer satisfaction ranking for television providers. It ranks eighth in the American Customer Satisfaction Index ranking, behind Fios, DIRECTV, and DISH Network.

DISH Network FAQ 

Methodology

We evaluated DISH Network based on customer satisfaction, industry benchmarks, starting package price, starting channels and contract length to determine Reviews.com scores and create our best TV provider reviews. To compare TV providers with other brands across the board, we calculate each Reviews.com score based on the following:

• Customer Satisfaction: Reviews.com used J.D. Power’s 2020 Residential TV Service Provider Satisfaction Study to calculate an average rating of TV providers across all applicable regions.
• Starting Price: TV service providers that had lower starting prices for its basic packages received higher scores than providers that had higher prices for basic service. 
• Available Channels: To offset the value of TV providers’ starting prices, we compared the number of channels available in the basic packages. If the provider had plenty of channels, but a higher starting price, these two scores balanced it out.
• ACSI Score: We used the American Consumer Satisfaction Index benchmarks to review each TV provider’s satisfaction index against the industry benchmark.
• Contract: Reviews.com researched the required contract length for each TV service provider. If a provider had more flexibility in its requirements — such as no contract requirements — then it received a higher score.

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